Client
Client
Year
Year
Category
Category
TIMELINE
TIMELINE
7 MONTHS
7 MONTHS
HEALTH CARE
HEALTH CARE
HEALTH CARE
4 MONTHS
4 MONTHS
During my onboarding, I was briefed by the product team that HUB currently has a lot of features, most of them not even used by our CSM, and development team, The main goal of the product team was to evaluate the existing navigation within a limited time frame and redesign the HUB features by leveraging insights from our internal teams and the customer using the product.
4 MONTHS
During my onboarding, I was briefed by the product team that HUB currently has a lot of features, most of them not even used by our CSM, and development team, The main goal of the product team was to evaluate the existing navigation within a limited time frame and redesign the HUB features by leveraging insights from our internal teams and the customer using the product.
RESEARCH: understanding customer success team
activities in hub
RESEARCH: understanding customer success team
activities in hub
RESEARCH: understanding customer success team activities in hub
USER TESTING FEEDBACK
USER TESTING FEEDBACK
Edge Cases Discovered
The developers mentioned that they have to access external code library to find similar expression for the selected data-field type. Current design will makes user to spent more time in finding expression code.
As the dealership gets updated frequently and new dealerships get onboarded, the developers also have to write and test new expressions for data-fields
Edge Cases Discovered
The developers mentioned that they have to access external code library to find similar expression for the selected data-field type. Current design will makes user to spent more time in finding expression code.
As the dealership gets updated frequently and new dealerships get onboarded, the developers also have to write and test new expressions for data-fields
USER TESTING FEEDBACK
Edge Cases Discovered
The developers mentioned that they have to access external code library to find similar expression for the selected data-field type. Current design will makes user to spent more time in finding expression code.
As the dealership gets updated frequently and new dealerships get onboarded, the developers also have to write and test new expressions for data-fields
SMEDIA LEARNINGS
SMEDIA LEARNINGS
Leveraging AI prompting via perplexity and Claude to leverage visual design decisions example: while selecting design patterns for a specific feature flow or exploring different proof of concepts to get faster feedback
Continuous cross-collaboration and user testing of designs with the teams to receive constructive feedback on the decisions being made.
Importance of product redesign vision and shared alignment between teams
SMEDIA LEARNINGS
Leveraging AI prompting via perplexity and Claude to leverage visual design, IA decisions, example: while selecting design patterns for a specific feature flow or exploring different proof of concepts to get faster feedback
Continuous cross-collaboration and user testing of designs with the teams to receive constructive feedback on the decisions being made.
Importance of product redesign vision and shared alignment between teams
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Intrado | School Messenger Mobile App
Designing to increase product value proposition and user retention
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Intrado | School Messenger Mobile App
Designing to increase product value proposition and user retention
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BC Parks Foundation | Outdoor Activity Time Tracking Mobile App
Designing to increase health awareness and physical activity
2020
2020
BC Parks Foundation | Outdoor Activity Time Tracking Mobile App
Designing to increase health awareness and physical activity
2020
2020
BC Parks Foundation | Outdoor Activity Time Tracking Mobile App
Designing to increase health awareness and physical activity
2020
2020
BC Parks Foundation | Outdoor Activity Time Tracking Mobile App
Designing to increase health awareness and physical activity
2020
2020
BC Parks Foundation | Outdoor Activity Time Tracking Mobile App
Designing to increase health awareness and physical activity
2020
2020
Intrado | School Messenger Mobile App
Designing to increase product value and user retention
2023
2023
Intrado | School Messenger Mobile App
Designing to increase product value and user retention
2023
2023
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©2024 ALL RIGHTS RESERVED
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©2024 ALL RIGHTS RESERVED
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